Refund and Returns Policy

This policy applies to purchases made from Hampton Mower Centre and operates in addition to your rights under Australian Consumer Law.

1) Change of Mind Returns

• Change of mind return requests should be made within 30 days of delivery.
• Items must be unused, uninstalled, in original packaging, and returned with proof of purchase.
• Return approval must be provided before goods are sent back.
• Return freight costs are the customer’s responsibility unless otherwise required by law.

2) Non-Returnable Items (Change of Mind)

• Used, fuelled, installed or damaged items.
• Special-order, custom-order or clearance/run-out items.
• Gift cards and any item identified at sale as non-returnable.

3) Restocking and Processing Fees

• Approved change of mind returns may attract a restocking fee and non-refundable payment processing costs where applicable.
• Any applicable deductions will be confirmed during return approval.

4) Faulty, Damaged or Not-as-Described Items

• If an item is faulty, damaged on arrival, or not as described, contact us promptly for assessment.
• Depending on the issue, remedies may include repair, replacement, refund or other remedy available under Australian Consumer Law.

5) Warranty Claims

• Warranty claims are assessed in line with manufacturer warranty terms and Australian Consumer Law.
• Inspection and testing may be required before a final claim outcome is confirmed.

6) Refund Processing

• Once an approved return is received and inspected, we will confirm the outcome by email.
• Approved refunds are processed to the original payment method unless otherwise agreed.

7) Contact

To request a return or warranty assessment, contact us via /contact/ before sending any item.